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Product Returns

We want you to be happy with your purchase from You may exchange or return most merchandise for a full refund, less shipping charges, based on the original form of payment, for up to 30 days after purchase. Certain items are excluded from this policy, those are items that once used cannot be resold. We accept retuns on these items only if they have not been used. Examples are soldering iron tips, flux, heatshrink etc. Another exception is for electronic products. All of our ciruit boards, test leads, probes, meters, test equipment are tested before leaving our warehouse. If you have an item that is no longer working properly returns are handled on a case-by-case basis. We understand that equipment sometimes fails but we also understand that sometimes it is broken. We try our best to make you happy and just ask that you help us by not returning items that were broken during use.

In the case that you wish to return any or all of an order you received from 5PE, please fill out the form below.  We will respond promptly.

Order Information

* First Name:

* Last Name:

* E-Mail:

* Telephone:

* Order ID:

Order Date:

Product Information & Reason for Return

*Product Name:

*Product Code:

*Reason for Return:
Product is opened:

Faulty or other details:
Enter the code in the box below:

I have read and agree to the Delivery Information